Categories
- Orders and deliveries
- Collaborations
- Substrate preparation
- Finishing products for parquet and plank floors
- Sanding materials
Frequently asked questions
It may happen - although it is very rare - that your order, or part of it, is out of stock. When this is the case, you will be informed by phone. Together we will then look for a suitable solution or a later pickup date.
We understand your disappointment.
We understand that it can be disappointing when an item is not available. Therefore we always strive to prevent this and keep our stock accurate. If it does happen that an item is out of stock, we make every effort to have it available again as soon as possible.
We apologize for the inconvenience and would like to thank you for your understanding and patience in this situation. Should you have any further questions or comments, we will be happy to assist you.
Yes, under certain conditions it is possible to cancel your order. If you wish to cancel your order, please contact us and we will assist you further.
We understand that there may be situations where you wish to cancel your order and we will do our best to support you in doing so. However, please note that not all orders can be cancelled depending on the stage of the ordering process and the products ordered.
If you wish to cancel your order, we recommend that you contact us as soon as possible to see what your options are. Our customer service team will be happy to assist you further and answer any questions you may have.
We appreciate your understanding in this matter and will do our best to help you cancel your order if possible.
You can view the status of your order and all its details through the "My Account" page.
On this page you can easily access all the information about your placed orders. You can see if your order has been processed and shipped, and when to expect it. If there are problems processing your order, you can also find the reason for them.
It's important to check your account page regularly to stay informed about the status of your orders. This way you can notice any problems in time and contact customer service if necessary.
If you have not received your order confirmation email, it is important to check your spam inbox first. The email may have accidentally ended up in this folder. If you cannot find the confirmation email there, please contact our customer service.
Our customer service is always ready to help you with any questions or problems with your order. You can reach us through various channels such as phone, email or live chat. Our team will do everything they can to answer your question as quickly and efficiently as possible and make sure you are satisfied with your purchase.
In addition to the web shop, there are other options available to place your order. For example, you can order by email or telephone, or even go directly to our warehouses to place your order.
We would like to remind you that we are always happy to help you place your order, no matter which method you choose. So do not hesitate to contact us if you have any questions about ordering our products.
Goods may be returned only with written permission from Devomat Industries. Returns are always at the buyer's risk and must be delivered to the warehouse carriage paid.
There are various ways to place an order with us:
By phone:
If you contact us by phone at 03 450 94 70, we will take note of your order. After recording the order, you will receive an order confirmation. Our warehouse employee will then immediately get to work to prepare and deliver your order.
By email:
You can also send us your order by email at: info@devomat.be. Upon receipt of your email, we will send you an order confirmation, and our warehouse employee will prepare and deliver your order.
Online:
Another option is to place your order through our online shop. If you don't have an account yet, you can register through the online form. After placing your online order, you will receive an order confirmation. Our warehouse employee will then prepare and deliver your order.
We strive to process your order with the utmost care and efficiency, regardless of the chosen ordering method. If you have any questions or need assistance with placing your order, please do not hesitate to contact us. We are here to help!
